Terms & Conditions
Please read the booking conditions carefully as they incorporate the basis on which bookings are accepted.
Handelskai 78/9/6; 1200 Vienna, Austria
The liability of mts-vienna company is limited, mts vienna act only as an agent for the passengers in all functions pertaining to airport transfer, tours, attractions, hotel reservations and accommodations, restaurants, meals and services, sightseeing tours and transportation of whatever nature, and assumes no liability for injury, loss, damage, accident, delay or inconveniences which may occur either by reason of defect, or as acts of government or other civil authorities (war, civil disturbances, strikes, etc.) or from any cause beyond mts vienna company control, mts vienna can accept no responsibility for the loss or additional expenses due to delay or changes in schedule or other causes. mts vienna reserve the right to vary itineraries in order to improve each tour, to the tour members’ enjoyment and advantage. mts vienna reserve the right to cancel or rescheduled any tour departure in accordance with operation requirements.
Official website www.mts-vienna.com and mts vienna accepts no responsibility for what offered or stated out its official website
2 . Price, Payment and voucher issue
- a) Prices
Price quotations are subject to change without notice, If for any reason the price quoted is not correct, the team of mts vienna will contact you for authorization. Tips/gratuities, services not described in the product’s description and all other purchases of a personal nature are not included.
- b) Payment
All airport transfers or any services provided by mts vienna must be pre-paid full amount or partial amount whatever stated in the product description page except otherwise stated.
All vacation packages and other services provided by mts vienna must be pre-paid full amount or partial amount whatever stated in the vacation package or service description page except otherwise stated.
We accept Visa, Mastercard and American Express cards or paypal, payments are via paypal. You will be charged in euro at the conversion’s rate applicable on the date of your booking,
Payment only through mts vienna website www.mts-vienna.com and paypal urls lined to our website will forward you to paypal website to complete your payment
Wire transfer is accepted to our bank details only announced in our website www.mts-vienna.com
mts vienna can accept no responsibility for payment to other parties not provided in mts-vienna.com
For round transfer enquiries that requires driver to stay for one night or more in other city to get the client back to his destination, client will be charged for driver stay costs that will be calculated and sent to cl
mts vienna cars always exist in Vienna airport and Vienna city. So if client didn’t meet the driver in the pick up place this will nt be an excuse to order a taxi from anther company accusing mts vienna that it did not provide the ordered service. mts Vienna holds no responsibility for not processing an order if client did not provide his full mobile number in booking web form. In case of client did not meet the driver and client didn’t receive a phone call from mts Vienna, client must call us on the announced phone number in our website to inform us that he didn’t meet the driver so we can arrange for another transfer or arranging with the driver for meeting.
Client must memorize the phone number announced in our website after making the booking for emergencies.
In case service wasn’t provided for any reason 25% only will be refunded from total service value and client has no right to ask for more refund.
- c) Voucher issue
after payment mts vienna will send a confirmation / voucher by e-mail or by fax : this voucher has to be printed, as a proof of purchase, and will be presented to the service provider.
Recieving confirmatation E-mail is a must to confirm your order, your order will be considerd unconfirmed as long as you didnot recieve confirmation email
in case of mts vienna didnot send a confirmation email and service was not provided to client, client will be refunded 100% of his payment
Mts Vienna cannot be responsible for any problem that may happen if you don’t receive or read carefully your confirmation / voucher.
All information regarding the travelers must be correctly given at the time of booking.
All requests for modifications/amendments must be sent by email to mts vienna
For airport transfer traveler must provide his arrival flight number and airline to help checking late flights or additional costs will be added for late arrival if flight information not provided
In some emergency cases mts Vienna cannot provide same ordered car mts vienna reserves the right to provide a car from same ordered class with no compensation
In some emergency cases mts Vienna cannot provide same ordered class so client will be compensated with the difference amount between the two classes prices.
mts Vienna is committed to orders as long as payment & order is completed in the determined period with the conditions stated in each product description page
when ordering the vienna airport shared transfer service mts vienna reserves the right to pick the client up from vienna airport to aspecific spot in vienna not to an adress, mts vienna reserves the right to pick 3 persons in small cars and 8 persons in minibus
Passenger must arrive the Vienna airport arrival hole in a maximum period of 30 minutes starts right after the plane landing announcement, if passenger arrived later 10 euro additional cost will be calculated.
maximum waiting period driver will wait the client in the arrivals hole is one hour. unless client contacted us if he faced a problem or will be late for some reason except the reason of flight late 10 euro cost will be charged for each 30 minutes late
Client has no right to demand a refund if he did not provide us with the right or complete required information when he was booking the service.
In case client didn’t meet the driver (who was already exists in pick up place provided by client) for the reason that client didn’t provide full information or wrong information, and we sent the driver again to process same service additional 50% will be charged on total service value
In case of booking with no enough time for sending order confirmation by email we will send you order confirmation with SMS to inform you that the driver is waiting for you in pick up address then client must follow up by phone and call us as soon as client arrives to arrival hall
mts Vienna holds no responsibility for determining pick up time to airport. Mts Vienna holds no responsibility for arriving late to airport or any result for the reason of pick up time. Client holds all responsibility to determine pick up time to airport. Client must consider at least 1 hour additional to time requested by airport authority plus 30 to 45 minutes needed from Vienna to airport or more time in case you will be picked up from an address out Vienna.
- d) Working Time :
The Labour Laws prevent the work of any employee for more than eight hours a day and commits a break for 1 to 2 hour and any hours of work over the said period, the client has to pay it doubled Therefore we offer all our services that have a relation to these laws on this basis, the customer bears these costs in case that the regular worktime has not been understanding, in advance to the asked price.
- e) Legal liability :
Customer assumes full responsibility for the not commitment of his family with the law in the car while driving. During the Drive the clients has to sit down and use the belt.It is mot permitted booking a car for 8 peaople and bring more peaple than the number reserved.
- f) Cancelation :
Our mission is to maintain our client rights and to make sure that client and mts Vienna rights as well is maintained we have
We notice our client to read carefully our terms and conditions and to review the data he entered for reservation
We notice client If reservation is not subject for cancellation or has special conditions
in order to cancel an ordered service client must send a cancellation enquiry by email or fax to mts vienna
When a client sends a cancellation enquiry by email or fax to mts Vienna to cancel an ordered service this cancelation enquiry must be followed with a cancellation confirmation email or fax from mts vienna
Client will afford all money transfer fees to or from mts Vienna as a result of order cancellation
Any way mts vienna can return client payments to third party, mts Vienna must return that money to client
Services cancellation terms
Following terms are applicable for Vienna airport to Vienna city transfer , transfers to Vienna hotels, train, downtown or any address in Vienna city or vice versa unless agreed on different conditions
- Cancellation 24 hours before the services begin client will be refunded 100% of payment received
- Cancellation 6 hours before the services begin client will be refunded 50% of payment received
Following terms are applicable for Vienna airport or Vienna city transfer to / from other cities rather than Vienna , Vienna city or Vienna airport to Budapest, Bratislava, linz, Salzburg, ….etc transfer service or vice versa unless agreed on different conditions
- Cancellation one week before the services begin client will be charged 10% of total Vienna airport transfer order value
- Cancellation less than one week before the services begin client will be charged 35% of total Vienna airport transfer order value
Following terms are applicable for Chauffeur Driven Car Hire service unless agreed on different conditions
- Cancellation one week before the services begin client will be charged 10% of total Chauffeur Driven Car Hire service order value
- Cancellation less than one week before the services begin client will be charged 35% of total Chauffeur Driven Car Hire service order value
Following terms are applicable for vacation packages provided by mts Vienna, family vacation packages, honeymoon vacation packages, group packages … etc unless agreed on different conditions
- Cancellation before minimum reservation period mentioned in product page client will be charged 10% of total vacation package value
- Cancellation during minimum reservation period mentioned in product page client will be charged 35% of total vacation package value
Following terms are applicable for translators, tourist guides
- Cancellation one week before the services begin client will be charged zero cost
- Cancellation less than one week before the services begin client will be charged 30% of order value
cancellation of Services provided by third party
In some cases mts Vienna is an agent providing clients services from other parties car rentals, apartment rentals, hotel reservations, .. etc what ever provided by other third party
- Cancellation will be processed according to terms and conditions of the third party ( service provider ) and client will be charged for all cancellation fees required by third party
- Client will be charged 5% as mts Vienna processing fees
We will do our best effort to provide our services with full satisfaction from your side. But at same time responsibilities must be held and shared from both sides in case of causing any fault in providing service.