AGB

Please read the booking conditions carefully as they incorporate the basis on which bookings are accepted.

www.mts-vienna.com
Handelskai 78/9/6; 1200 Vienna, Austria

1. Liability

The liability of mts-vienna company is limited, mts Vienna act only as an agent for the passengers in all functions pertaining to airport transfer, tours, attractions, hotel reservations and accommodations, restaurants, meals and services, sightseeing tours and transportation of whatever nature, and assumes no liability for injury, loss, damage, accident, delay or inconveniences which may occur either by reason of defect, or as acts of government or other civil authorities (war, civil disturbances, strikes, etc.) or from any cause beyond mts Vienna company control, mts vienna can accept no responsibility for the loss or additional expenses due to delay or changes in schedule or other causes. Mts Vienna  reserve the right to vary itineraries in order to improve each tour, to the tour members’ enjoyment and advantage. mts vienna reserve the right to cancel or rescheduled any tour departure in accordance with operation requirements.

Official website www.mts-vienna.com and mts Vienna accepts no responsibility for what offered or stated out its official website

 

2 . Price, Payment and voucher issue

a) Prices

Price quotations are subject to change without notice, If for any reason the price quoted is not correct, the team of mts vienna will contact you for authorization. Tips/gratuities, services not described in the product's description and all other purchases of a personal nature are not included.

 

b) Payment

All airport transfers or any services provided by mts vienna must be pre-paid full amount or partial amount whatever stated in the product description page except otherwise stated.

All vacation packages and other services provided by mts vienna must be pre-paid full amount or partial amount whatever stated in the vacation package or service description page except otherwise stated.

We accept Visa, Mastercard and American Express cards or paypal, payments are via paypal. You will be charged in euro at the conversion's rate applicable on the date of your booking,

Payment only through mts Vienna website www.mts-vienna.com and paypal urls lined to our website will forward you to paypal website to complete your payment

Wire transfer is accepted to our bank details only announced in our website www.mts-vienna.com

Mts Vienna can accept no responsibility for payment to other parties not provided in mts-vienna.com

For round transfer enquiries that requires driver to stay for one night or more in other city to get the client back to his destination, client will be charged for driver stay costs that will be calculated and sent to client

 

c) Voucher issue

after payment mts vienna will send a confirmation / voucher by e-mail or by fax : this voucher has to be printed, as a proof of purchase, and will be presented to the service provider.

Recieving confirmatation E-mail is a must to confirm your order, your order will be considerd unconfirmed as long as you didnot recieve confirmation email

in case of mts vienna didnot send a confirmation email and service was not provided to client, client will be refunded 100% of his payment

Mts Vienna cannot be responsible for any problem that may happen if you don't receive or read carefully your confirmation / voucher.

All information regarding the travelers must be correctly given at the time of booking.

All requests for modifications/amendments must be sent by email to mts vienna

For airport transfer traveler must provide his arrival flight number and airline to help checking late flights or additional costs will be added for late arrival if flight information not provided

mts vienna is only committed to pick client up from Vienna airport in time that was confirmed in final order confirmation email. If client flight has arrived Vienna airport earlier or later than confirmed time mts vienna team will work hard to follow up flight arrival time to pick client up with no waiting time.

In some emergency cases mts Vienna cannot provide same ordered car mts vienna reserves the right to provide a car from same ordered class with no compensation

In some emergency cases mts Vienna cannot provide same ordered class so client will be compensated with the difference amount between the two classes prices.

mts Vienna is committed to orders as long as payment & order is completed in the determined period with the conditions stated in each product description page

when ordering the vienna airport shared transfer service mts vienna reserves the right to pick the client up from vienna airport to aspecific spot in vienna not to an adress, mts vienna reserves the right to pick 3 persons in small cars and 8 persons in minibus

Passenger must arrive the Vienna airport arrival hole in a maximum period of 30 minutes starts right after the plane landing announcement, if passenger arrived later 10 euro additional cost will be calculated.

maximum waiting period driver will wait the client in the arrivals hole is one hour. unless client contacted us if he faced a problem or will be late for some reason except the reason of flight late 10 euro cost will be charged for each 30 minutes late

Client has no right to demand a refund if he did not provide us with the right or complete required information when he was booking the service.
mts vienna provides several transfer services using mts vienna own cars or third party cars with same prices stated in our website.

 

d) Cancelation :

Our mission is to maintain our client rights and to make sure that client and mts Vienna rights  as well is maintained we have

We notice our client to read carefully our terms and conditions and to review the data he entered for reservation

We notice client If reservation is not subject for cancellation or has special conditions

in order to cancel an ordered service client must send a cancellation enquiry by email or fax to mts vienna

When a client sends a cancellation enquiry by email or fax to mts Vienna to cancel an ordered service this cancelation enquiry must be followed with a cancellation confirmation email or fax from mts vienna

Client will afford all money transfer fees to or from mts Vienna as a result of order cancellation

Any way mts vienna can return client payments to third party, mts Vienna must return that money to client

Services cancellation terms

Following terms are applicable for Vienna airport to Vienna city transfer , transfers to Vienna hotels, train, downtown or any address in Vienna city or vice versa unless agreed on different conditions

·        Cancellation 24 hours before the services begin client will be refunded 100% of payment received

• Cancellation 6 hours before the services begin client will be refunded 50% of payment received

 

Following terms are applicable for Vienna airport or Vienna city transfer to / from other cities rather than Vienna  , Vienna city or Vienna airport to Budapest, Bratislava, linz, Salzburg, ….etc transfer service or vice versa unless agreed on different conditions

·         Cancellation one week before the services begin client will be charged 10% of total Vienna airport transfer order value

·          Cancellation less than one week before the services begin client will be charged 35% of total Vienna airport transfer order value

 

Following terms are applicable for Chauffeur Driven Car Hire service unless agreed on different conditions

·         Cancellation one week before the services begin client will be charged 10% of total Chauffeur Driven Car Hire service order value

·          Cancellation less than one week before the services begin client will be charged 35% of total Chauffeur Driven Car Hire service order value

 

Following terms are applicable for vacation packages provided by mts Vienna, family vacation packages, honeymoon vacation packages, group packages … etc unless agreed on different conditions

·         Cancellation before minimum reservation period mentioned in product page client will be charged 10% of total vacation package value

·         Cancellation during minimum reservation period mentioned in product page client will be charged 35% of total vacation package value

 

Following terms are applicable for translators, tourist guides

·         Cancellation one week before the services begin client will be charged zero cost

·          Cancellation less than one week before the services begin client will be charged 30% of order value

cancellation of Services provided by third party

In some cases mts Vienna is an agent providing clients services from other parties car rentals, apartment rentals, hotel reservations, .. etc what ever provided by other third party

·         Cancellation will be processed according to terms and conditions of the third party ( service provider ) and client will be charged for all cancellation fees required by third party

·         Client will be charged 5% as mts Vienna processing fees